Welcome to LUQUINA 360

By booking or participating in any experience offered by LUQUINA 360, travelers agree to the following Terms & Conditions. These terms are designed to ensure a safe, respectful and enjoyable experience for both travelers and local community members.

Reservations

Message us on WhatsApp (+51 943 476 199) or email with your date and number of travelers.
Yonel confirms availability and personally helps you plan your arrival.
Your booking is confirmed once we receive the 25% deposit.

Payments

To secure your date you pay a 25% deposit with the PayPal button (reservas@luquina360.com) or a secure Izipay card link (Visa, Mastercard, American Express).
PayPal and card payments carry an additional 5% fee to cover payment processing costs. Travelers in Peru can pay by BCP, Yape or Plin with no fee.
The remaining 75% is paid on arrival at our home in Luquina Chico, in cash (USD or soles, no fee) or by card (+5% fee).
Transport is paid separately, in a single payment at the time of the transfer.
Our private rooms have their own bathroom and hot water, and we give you extra blankets in case you feel cold.

Cancellation Policy

Flexible Cancellation Policy:

You can cancel with no problem up to 7 days before arrival: we refund your deposit (minus the payment processing fee) or keep it as credit for another date.
Cancellations less than 7 days before arrival are non-refundable, as we hold the room and prepare everything for your group.
If your flight or bus is delayed or you have a health issue, message Yonel and we will find a new date together.
If the weather does not allow an activity, we adapt or reschedule it, always putting your safety first.

Responsible Travel

LUQUINA 360 promotes respectful, sustainable and community-based tourism. Guests are expected to:

Respect local traditions and customs
Respect community members and local families
Protect the natural environment
Avoid excessive waste and pollution
Follow safety instructions provided by guides and hosts

Any disrespectful behavior that negatively affects the community or the experience may result in immediate cancellation of participation without refund.

Health & Altitude

All activities take place at high altitude, approximately 3,800 meters above sea level. Travelers are responsible for ensuring they are physically able to participate in the selected activities. We strongly recommend arriving in Puno at least one day before the experience for proper acclimatization.

Weather & Activities

Lake and outdoor activities may vary depending on weather conditions and safety considerations. LUQUINA 360 reserves the right to adjust itineraries or activities when necessary to ensure the safety and well-being of travelers and local communities.

Personal Belongings

Travelers are responsible for their belongings during transportation, activities, and accommodation. LUQUINA 360 is not responsible for lost, stolen, or damaged personal items.

Photography & Media

During experiences, photos and videos may occasionally be taken for promotional and marketing purposes. If a traveler prefers not to appear in photographs or media content, please inform our team in advance.

Transportation

Travelers may arrive in Luquina by private car or public transportation from the city of Puno. Transportation included within experiences will depend on the selected package and itinerary.

Liability

LUQUINA 360 operates as a community-based tourism experience and takes all reasonable precautions to provide safe and enjoyable activities. However, participation in outdoor, lake, and cultural activities is voluntary and undertaken at the traveler's own responsibility.

Contact & Reservations

📲 WhatsApp: +51 943 476 199
📧 Email: reservas@luquina360.com
🌐 Website: www.luquina360.com
📍 Location: Comunidad de Luquina Chico · Lake Titicaca · Puno · Peru